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Returns

MORE POLISH POTTERY RETURN POLICY
More Polish Pottery, LLC is passionate about providing polish pottery that is high in quality by only offering Quality 1 pieces that are inspected as we put them out for purchase. We want you to be satisfied with every purchase, as we have enjoyed polish pottery for over 20 years in our household.
Each piece is hand crafted and every piece is unique.  Consistency in pattern and coloring may vary.  More Polish Pottery, LLC only warrants the functionality of the pottery.  Money back is only offered back if returned within 10 days.  exchange available only for 30 days.  If returning, shipping is paid by customer.  We encourage insurance on return shipments because if item returns damaged, the customer must file claim. 

For All Exchanges and Returns with Original Receipt:
We only exchange or return Quality 1, original condition Polish pottery that is free from any material defect with original stickers on the item.
All exchanges must be made within 30 days of purchase whether at our Big Rock location, event, or on-line.  All returns must be made within 10 days of purchase with original receipt for refund back on credit card.  For exchanged products that are shipped, the purchaser is responsible for shipping the product back to More Polish Pottery.  Once received, there is an additional shipping charge for exchanged pieces that the customer will be responsible for paying before shipped.

Pottery Given as a Gift:
Our exchange policy is 30 days from purchase.  If the polish pottery was given as a gift, we offer exchanges (no returns) for a similar or like item in perhaps a different pattern or shape with gift receipt.  We do our best to offer many options for these situations. 

Orders that are Shipped:
For orders placed on-line or through an over the phone order that is shipped, we do our best to help make sure your polish pottery arrives safely using both bubble wrap and packing peanuts in packing.  If you purchased on our website and a product arrives damaged, we ask to be contacted within 7 business days from receipt of your order.  Insurance on shipments is made on all shipments. If you decide that an item does not meet your expectation, please call us within 20 days of receiving the package.  Return shipping is responsible for the customer.  If damage is made upon return shipment, the customer is responsible for filing claim.

 

Broken Product:

Please keep your original packing material AND product until the claim has been resolved.  We will offer a replacement, if available, or offer a refund. Sometimes an exact replacement is not available due to the individuality of each polish pottery piece. We need pictures of the box and damaged item emailed to:  info@morepolishpottery.com for claim to be started.  Broken pottery claims need to be submitted within 10 days of receiving pottery.

Mailing Address:  8s953 Jericho Road, Big Rock, IL 60511
Phone:  630-605-2371